Refund Policy

1. Service Tiers

Free Tier: Limited to 1 free palm reading per user. No charges to refund for basic functionality.

Premium Tier: Monthly subscription providing unlimited readings and additional features.

2. Premium Subscription Refunds

For our premium subscription service, the following refund policy applies:

Eligible Refunds

• Technical issues preventing service access within 24 hours of payment
• Duplicate charges or billing errors
• Service not delivered as described
• Payment processing errors or unauthorized charges
• Subscription cancellation within 24 hours of purchase

Non-Eligible Refunds

• Change of mind after using premium features
• Dissatisfaction with reading content (entertainment purposes)
• Requests made more than 30 days after payment
• Subscription cancellations after 24 hours of purchase
• Partial month usage of subscription services

3. Refund Process

To request a refund for premium subscription services:

1. Contact Support: Email us at [email protected]
2. Provide Details: Include your transaction ID and reason for refund
3. Review Period: We will review your request within 2-3 business days
4. Processing: Approved refunds will be credited within 5-7 business days to the original payment method

4. Payment Method Returns

When applicable, refunds will be issued to the original payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Digital Wallets: 1-3 business days

Processing times may vary depending on your financial institution.

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When only part of a service package was inaccessible
• For pro-rated cancellations of subscription services
• When technical issues affected service quality but didn't prevent access entirely

6. Chargeback Policy

We encourage customers to contact us directly before initiating chargebacks. Chargebacks may result in:

• Account suspension pending resolution
• Additional processing fees
• Required documentation to resolve disputes

7. Special Circumstances

We may consider refunds outside our standard policy for:

• Extended service outages
• Technical errors on our part
• Exceptional customer service situations

Each case will be reviewed individually at our discretion.

8. Contact Information

For refund requests or questions about this policy:

Email: [email protected]

Subject Line: "Refund Request - [Your Transaction ID]"

Response Time: Within 24-48 hours

9. Policy Updates

This refund policy may be updated as our service evolves. Users will be notified of significant changes, and the updated policy will apply to future transactions.