Refund Policy

Money added to your wallet is a spend-only balance and, under standard circumstances, cannot be refunded or withdrawn to your bank account. Bonus and promotional credits are non-refundable and have no cash value.

Because readings are generated instantly and consumed on delivery, they are generally non-refundable once produced. If a paid reading fails to generate, the credits are automatically refunded to your wallet.

If you were charged but credits were not added, or you were charged twice, email us and we will investigate and refund any verified error, typically within 5–7 business days.

Email [email protected] with your registered email and transaction details. Approved refunds are processed to the original payment method.